Hotel operations guides
Reference material for the people running the property. Specific enough to act on, and useful whether or not you ever use our software.
Operations4 min read
Writing a cancellation policy that holds up
The clauses that decide whether a cancellation charge sticks, the measurement point most policies get wrong, and how corporate terms differ from leisure.
Revenue4 min read
ADR, occupancy and RevPAR, without the jargon
What the three numbers actually measure, why RevPAR moves when neither of the others seems to, and the questions to ask when it drops.
Templates4 min read
The SOPs every hotel should have written down
A working checklist of the procedures worth documenting, what each one must contain to be useful, and the sign that yours are out of date.
More from SOYL Labs
Notes on guest experience, AI concierges and buying hotel technology well.